Krones support contract – your advantages at a glance
As a support contract customer, you benefit from the following advantages:
- Round-the-clock support: 24 hours a day, 7 days a week, based on the peak business hours of your local organisation
- Discounted hourly rates and high transparency through an overview of all service calls
- Fast, guaranteed response time (60 minutes)
- Full cost control through a fixed annual fee and modular selectable hourly packages
- No need for written individual requests or dial-in fees for Remote Support or Argos Support
- Including our augmented reality support solution "Argos" (hardware required separately) for faster, more targeted support
Everything at a glance - your tickets in the Krones.shop:
Here in the Krones.shop, as a contract customer, you also get an insight into all your open and closed tickets. This allows you to track the processing of your tickets online at any time.
You always have an overview of your contract details and your used hours. As soon as you have reached a minimum of your hour quota, we will of course remind you.