Modular Service Agreements

Modular service packages you can tailor to your needs

Krones Lifecycle Service Modular Service Agreements (MSA) combine the most important service modules into a practical service package for you and thus form the basis for fast, uncomplicated and competent assistance for your systems. Additional benefits to you: You can individually customise your MSA and add further modules. You receive precisely the services you require.

You can currently request the following Modular Service Agreements (MSA) in the Krones.shop:

MSA Support

There for you when you need it the most

With MSA Support, you can bundle all services from Krones Support and benefit from cost savings and priority handling compared to non-contract customers. With MSA Support Advanced you can add optional modules.

All packages offer 24/7 e-mail and telephone support:

  • Single Requests: Individual requests for a fee of 500 €/30 minutes
  • MSA Support Essential: No annual fee and a reduced rate for each request depending on the individual contract
  • For MSA Support Advanced customers only: Additional remote support and Argos, various optional modules such as Line Diagnostics or Special Remote Access solutions, an annual fee and a reduced rate for each request depending on the individual contract

This is included:

  • Round-the-clock support via phone, e-mail or through our Augmented Reality Support Argos
  • Remote service: Efficient remote fault analysis and troubleshooting – fast and secure
  • Access to the customer service portal in Krones.world, including a personalised Dashboard and the ability to open and manage service cases
  • Prioritised processing for MSA customers according to the booked edition

MSA Performance

Not getting the most out of your production data?

With MSA Performance, a permanent contact person at Krones will analyze the recorded production data with you, interpret relevant KPIs, and suggest possible measures. The basis for this coaching is a Connected Line and the use of Krones' IIoT platform Share2Act.

Our goal is:

  • Measurable optimization of overall equipment effectiveness (OEE) for long-term improvement of line performance
  • Reduction of costs through efficient production planning

This is included:

  • Monthly meetings on the line data
  • Assigned project manager for the entire term
  • Data-based analysis and overall observation
  • Joint development of recommended actions

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Request your Modular Service Agreements now in just a few steps!

1. Click the "Request now" button.

2. Select your desired product specifications in the inquiry form.

3. Enter your customer data.

4. By clicking on "Request for quotation" you can send your request.

Your inquiry will be forwarded directly to our experts. They will contact you shortly to discuss further details. We look forward to hearing from you!

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