Support Contract

There for you 24/7: Krones Support

With the Lifecycle Service product "Support", you have a central contact point at Krones after-sales service who will take care of all your questions around your lines and machines.

LCS Support can be booked individually or as part of a Support contract. As a contractual customer you can benefit from the following advantages.


Your advantages at a glance:

> Round-the-clock support: 24 hours a day, and 7 days a week based on the core business hours of your local organization.

> Fast, guaranteed response time (60 minutes) for contract customers.

> No need for a written and signed Single Request and the service fee for Remote Service actions.

> Including our Augmented Reality Support solution "Argos" (hardware required separately) – for fast, targeted support.


As a contract customer, the provides you an overview of all your open and closed tickets. So you can follow the processing of your tickets online.

In addition, you are always up-to-date regarding your contract details as well as your used hours at any time. We will remind you as soon as you have reached a minimum of your hourly quota

Learn more about the Augmented Reality Support solution "Argos" in this video: